Dear subscribers! Please pass metrics from the 1st to 5th of each month and in the case of gas smell, emergency call 104 If gas smell detects, call 104

Citizens’ appeals

Every natural gas consumer in Ternopil Region can apply with comments, complaints and suggestions to the PrJSC “Ternopilgaz”. The form, procedure and terms of consideration of appeals are regulated by the Laws of Ukraine “On Citizens’ Appeals”, “On Access to Public Information” and “On Consumer Protection”. 

Written appeal is possible:

  • to be sent by mail, to the address: 46006, city Ternopil, Chernivetska Str., bld. 54.

Electronic appeal:

The appeal must indicate the surname, name, patronymic, place of residence of the citizen, personal account, telephone number of the consumer, the essence of the issue, comments, suggestions, statements or complaints. The written application must be signed by the applicant indicating the date. 

An e-appeal must also indicate the e-mail address to which the applicant may be sent a reply or information on other means of communication. Appeals are considered and resolved within not more than one month from the date of their receipt.

If it is impossible to resolve the issues, raised in the appeal, within a month, the head shall set the deadline required for its consideration. This is reported to the person, who filed the appeal. In this case, the total term for resolving the issues, raised in the appeal, may not exceed 45 days.

• call the Contact Center of the company, where, for the convenience of consumers, more than a hundred communication lines are active at the same time.

Contact center telephone numbers:

resolve (035) 2 519 904 – UKRTELECOM

(097) 0 519 904 – KYIVSTAR

(095) 0 519 904 – VODAFONE

• in order to conflicts in a timely manner, to file complaints and appeals, you need to call the Hotline

0 800 500 904

In addition, consumers can make an appointment with the Chairman of the Board of the PrJSC “Ternopilgaz” or with profile deputies.

The schedule of citizens’ reception by the authorities of the company:



Reception dates

Hours and place of reception

Karavanskyi Oleh Ivanovych

Head of the Board of Directors


the fourth Tuesday of the month

from 14.00 to 17.00

Karavanskyi Volodymyr Olehovych

The First Deputy Head of the Board of Directors – Chief Engineer

the fourth Thursday of the month

from 14.00 to 17.00

Kravets Ihor Dmytrovych

Deputy Head of the Board of Directors on Economic and Financial Matters 

the fourth Friday of the month

from 14.00 to 17.00

Note: reception of visitors is carried out in the main enterprise by obligatory preliminary registration. Address: Ternopil, Chernivetska Str., bld. 54.

the PrJSC “Ternopilgaz” is responsible for the appeals and comments of the consumers; none of them is left without attention and consideration. 

We work to ensure a high level of customer service, for us, the opinion of each of our customers is important.